Privacy Policy

Last Updated: May 31, 2026

Privacy Policy

This Privacy Policy describes how VentureHatch Ltd (trading as "Feellow," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryfeellow.com (the "Site") or otherwise communicate with us.

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

1. What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

A. Information You Provide Directly

  • Contact details: Name, address, phone number, email.
  • Order information: Billing address, shipping address, payment confirmation. (Payment details are processed securely by Shopify Payments, PayPal, or other gateways. We do not store full credit card numbers.)
  • Account information: Username, password, and any preferences you set.
  • Customer support information: Any information you include in communications with us (emails, chat messages, etc.).

B. Information Collected Automatically

When you visit our Site, we automatically collect certain information ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device and browser information
  • IP address
  • Pages visited, time spent, and how you interact with our Site
  • Referring website

2. How We Use Your Personal Information

  • Providing products and services: To process orders, fulfill purchases, send order notifications, and handle returns or exchanges.
  • Marketing and advertising: To send you marketing communications (where permitted by law) and to show you ads on platforms like Google Ads and Meta. You can opt out of marketing emails at any time.
  • Customer support: To respond to your inquiries and improve our Services.
  • Security and fraud prevention: To detect, investigate, and prevent fraudulent or malicious activity.

3. How We Disclose Personal Information

We may share your personal information with:

  • Service providers: Third parties who perform services on our behalf, including Shopify (e-commerce platform), payment processors, shipping carriers, customer support tools, analytics providers, and email/SMS marketing tools.
  • Advertising partners: To deliver relevant ads on platforms like Google and Meta.
  • Legal compliance: To comply with laws, respond to lawful requests, or protect our rights, property, or safety.

We use Shopify to power our online store. You can read about how Shopify uses your information here: https://www.shopify.com/legal/privacy.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to power our Site, run analytics, remember your preferences, and improve your experience. You can choose to remove or reject cookies in your browser settings, but doing so may affect parts of the Site.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to delete: Request that we delete personal information we hold about you.
  • Right to correct: Request that we correct inaccurate information.
  • Right to portability: Request a copy of your data in a portable format.
  • Right to opt out of marketing: Unsubscribe from marketing emails at any time.

For California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights, including the right to know what categories of personal information we collect, the right to delete certain personal information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell personal information.

To exercise any of these rights, contact us at support@tryfeellow.com. We will not discriminate against you for exercising your rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you place an order, we retain order information for our records unless you ask us to delete it.

7. Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. International Transfers

We are based in the United Kingdom, and your information may be transferred to and processed in countries other than your own (including the UK and US). We take steps to ensure that appropriate safeguards are in place for any international transfers.

9. Security

We use commercially reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on the Site and update the "Last Updated" date.

11. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

  • Email: support@tryfeellow.com
  • Company: VentureHatch Ltd
  • Registered Address: 60 Tottenham Court Road, Suite 7194a,Fitzrovia, London, UK, W1T 2EW
  • Company Number: 17003594

© 2026 Feellow. tryfeellow.com is a brand owned and operated by VentureHatch Ltd.