FAQ
Have questions about Feellow? Here’s everything you need to know before ordering.
If we didn't answer your question below, email support@tryfeellow.com and we'll get back within 24 business hours.
Frequently asked questions
Orders & Shipping
When will my order ship?
When will my order ship?
Orders are processed within 1–3 business days (Monday–Friday). You'll get a tracking email as soon as your package leaves our warehouse — usually within 48 hours of ordering.
How long does shipping take?
How long does shipping take?
Orders are processed in 1–3 business days. After shipment, estimated delivery is 5–9 business days.
Total time from order to doorstep is typically 6–12 business days.
Do you charge for shipping?
Do you charge for shipping?
No. Shipping is free on every order, no minimum, no exceptions.
Can I track my order?
Can I track my order?
Yes. You'll receive a tracking number by email once your order ships. Please allow 48–72 hours for tracking to update after you receive the email.
My tracking says "delivered" but I haven't received it. What now?
My tracking says "delivered" but I haven't received it. What now?
Carriers sometimes scan packages as delivered a day or two early. Please wait 3 business days and check with neighbors and your local carrier. If it still hasn't arrived, email us at support@tryfeellow.com and we'll help resolve it.
Returns & Refunds
What's your return policy?
What's your return policy?
You’re covered by our 99-day money-back guarantee. Wear them, wash them, and test them. If they’re not for you, contact us for a full refund.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
No. Return shipping is on us — always. Whether it's defective, the wrong size, or you just changed your mind.
How do I start a return?
How do I start a return?
Email support@tryfeellow.com with your order number. We'll send you a prepaid return label within 24 business hours. Pack the item, attach the label, and drop it at any authorized carrier.
When will I get my refund?
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days of us receiving your return. Your bank may take an additional 3–5 days to post it.
Can I exchange a pair for a different size or color?
Can I exchange a pair for a different size or color?
The fastest way is to return the item you have for free and place a new order for the size or color you want. That way, your new pair ships right away instead of waiting for the return to process.
Product & Use
What compression level are Feellow socks?
What compression level are Feellow socks?
True 15–20 mmHg graduated compression — firmest at the ankle, easing up the calf. It's the most-recommended range for everyday wear: strong enough to ease swelling and tired legs, gentle enough to wear all day.
Is 15–20 mmHg the right compression for me?
Is 15–20 mmHg the right compression for me?
Yes. 15–20 mmHg is a popular daily-wear compression level — strong enough to feel supportive, comfortable enough to wear through the day.
How fast will I feel a difference?
How fast will I feel a difference?
Most people feel the support as soon as the socks go on — that fresh, held-in feeling around the foot, ankle, and calf. Feellow is designed for daily comfort and support, especially during long days on your feet or long periods of sitting.
Will they leave red marks?
Will they leave red marks?
Feellow is made with a wide, non-binding cuff to reduce digging and harsh pressure. A light mark can happen with any snug sock, but Feellow is designed for a smoother, more comfortable fit.
Can I wear them every day?
Can I wear them every day?
Yes. Feellow is made for everyday wear — work, travel, errands, long shifts, and busy days. For best comfort, take them off before bed. Compression socks are not meant for sleeping unless your doctor tells you otherwise.
Can I wear them for long flights or road trips?
Can I wear them for long flights or road trips?
Yes. Feellow’s graduated support helps heavy legs feel lighter and more comfortable when you’re sitting for hours.
Are they good for nurses, long shifts, flights, or pregnancy?
Are they good for nurses, long shifts, flights, or pregnancy?
Yes. Feellow was made for long days on your feet, long periods of sitting, travel days, and everyday support. If you’re pregnant or have a diagnosed medical condition, check with your doctor before using compression socks.
How do I wash them?
How do I wash them?
Machine wash cold on a gentle cycle, then air dry. Skip bleach, ironing, and high heat to help protect the soft feel and supportive stretch.
Are they too warm for summer?
Are they too warm for summer?
No. The bamboo-blend knit feels soft, breathable, and lightweight, so your feet stay comfortable through warm days and long wear.
Sizing & Fit
How do I know which size to get?
How do I know which size to get?
Match your shoe size to our size chart on the product page. If you're between sizes, size up — the wide, seamless cuff stretches comfortably without losing compression.
Will they fit wider calves?
Will they fit wider calves?
Feellow is made with a wide, stretchy cuff designed to fit comfortably without digging in. Choose your size by calf girth first, then use weight as a guide. If you are between sizes or prefer a gentler fit, size up.
Will they stay up?
Will they stay up?
Yes. The wide cuff is designed to stay in place without the tight, harsh squeeze of regular compression socks.
Are they hard to put on?
Are they hard to put on?
No. Feellow uses a soft-stretch bamboo blend that pulls on easier than stiff compression socks, while still giving you real everyday support.
Will they leave red marks or feel too tight?
Will they leave red marks or feel too tight?
That's the #1 problem with cheap compression — and exactly what we engineered out. Our wide, seamless cuff supports your leg without digging in. No tourniquet feeling, no angry red rings at the end of the day.